This policy explains how enquiries, wholesale orders, shipping, refunds, and returns are handled at ShopTatva Wholesale.
As we operate on an enquiry-based wholesale model, all orders are confirmed through direct communication before production begins. We do not offer instant checkout or standard retail purchasing.
Order Processing & Production
Most products offered by ShopTatva Wholesale are manufactured on a made-to-order basis.
Production begins only after:
- Product enquiry is confirmed
- Order details are finalized
- Quantity and customization requirements are approved
- Payment terms are completed as agreed
This process helps us maintain product quality and accurate wholesale fulfillment.
Production Time
Standard production time is usually up to 14 business days.
However:
- Large-volume orders may require additional time
- Custom orders may take longer depending on specifications
- Seasonal demand may affect production timelines
If your order requires extended production time, we will inform you in advance.
Shipping
Shipping Destinations
ShopTatva Wholesale serves international retail partners across multiple countries.
At present, we mainly focus on international wholesale shipping and limited domestic order handling based on enquiry approval.
Shipping Time
Once production is completed and your order is dispatched:
- Delivery usually takes 5–10 business days depending on destination
- Shipping timelines may vary based on courier services, customs clearance, and local delivery conditions
Shipping Costs
Shipping costs are calculated separately based on:
- Order quantity and size
- Shipping destination
- Packaging requirements
- Shipping method selected
Final shipping charges are shared during the order confirmation process.
Tracking Information
All confirmed wholesale shipments are sent with tracking support.
Tracking details will be shared once your order has been dispatched.
Customs, Duties & Taxes
International shipments may be subject to:
- Customs duties
- Import taxes
- Local handling charges
- Clearance fees
These charges are determined by the destination country and remain the responsibility of the buyer.
Returns & Refunds
Due to the wholesale and made-to-order nature of our business, we generally do not accept returns for unsold goods, buyer preference changes, or confirmed custom production orders.
Eligible Cases for Refund or Replacement
Refunds, replacements, or adjustments may be considered only in the following situations:
- Products damaged during transit
- Incorrect items shipped
- Significant manufacturing defects
- Major quality issues verified after delivery
Reporting an Issue
If you receive damaged, defective, or incorrect products, please contact us within 48 hours of delivery.
Please include:
- Order number
- Clear product photos
- Description of the issue
- Delivery details for verification
Requests submitted after 48 hours may not be eligible for review.
Resolution Process
After reviewing your request, we may:
- Offer a product replacement
- Approve a partial refund
- Approve a full refund
- Suggest an alternative resolution based on the situation
Each case is reviewed individually based on product type and issue verification.
Refund Processing
Approved refunds will be issued through the originally agreed payment method or secure payment channel.
Refund processing time may vary depending on the payment provider and banking process.
Important Notes
Please note:
- Handmade and artisan products may have slight variations in color, print placement, texture, or finishing
- These natural variations are not considered manufacturing defects
- Orders cannot be canceled once production has started
- Customized and bulk production orders are usually non-refundable unless quality issues are confirmed
Contact Us
For any shipping, return, refund, or order-related questions, please contact us:
Email: support@shoptatva.com
At ShopTatva Wholesale, we aim to maintain transparent communication and fair solutions for every wholesale order while ensuring reliable global delivery support.