Frequently Asked Questions
Orders & Order Requirements
What is the minimum order for wholesale enquiries?
All wholesale enquiries must meet the minimum order value (MOV) set for bulk purchasing, along with any minimum order quantity (MOQ) required for specific products or variations.
Some products may have lower MOQ requirements, while others may require a minimum quantity based on design, color, or production needs.
Our team shares complete MOQ and order details during the enquiry process before confirming the order.
Can I combine different products in one wholesale order?
Yes, you can combine multiple products from different categories in a single wholesale enquiry or order.
However, product-specific MOQ requirements and the overall minimum order value must still be fulfilled before order confirmation.
This allows retailers to create flexible bulk orders based on their business requirements.
Do you provide better pricing for bulk orders?
Our pricing is already designed for wholesale buyers and bulk orders. For larger quantity orders, repeat purchases, or long-term retail partnerships, we may offer customized pricing based on your requirements.
- Final pricing depends on order volume, product type, and shipping destination.
- You can contact us directly through our enquiry system for bulk pricing discussions.
Do you accept small trial or sample orders?
ShopTatva Wholesale mainly works with wholesale quantities and bulk production. However, some products may allow smaller trial orders depending on product availability and MOQ requirements.
- Trial orders are possible for selected products only.
- Minimum order value and production conditions must still be met.
Products & Production
How can I place a wholesale enquiry?
You can place a wholesale enquiry by selecting your preferred products and contacting us through our enquiry form or WhatsApp.
Simply share product details, quantity requirements, customization needs, and shipping location, and our team will assist you with pricing and order details.
Are your products ready to ship?
Most of our products are made to order and are not available as ready stock.
Production starts only after your enquiry is confirmed and all order details are finalized.
How long does production take after enquiry confirmation?
Standard production usually takes up to 14 business days after order confirmation.
Larger quantity orders, custom products, or private labeling requests may require additional production time.
Do you offer customization or private labeling?
Yes, for selected products and bulk wholesale orders, we may offer product customization, private labeling, custom brand labels, and packaging options.
You can share your requirements through our enquiry system to check availability.
Shipping & Delivery
Which countries do you ship to?
We mainly serve international wholesale buyers across multiple countries.
Currently, our focus is on international wholesale shipping, while domestic order handling is limited based on enquiry approval.
How is shipping discussed for enquiry-based orders?
Shipping details are shared after your wholesale enquiry is reviewed.
Our team provides complete information regarding shipping timelines, methods, and estimated delivery based on your order size and destination.
How are shipping charges calculated?
Shipping costs depend on product quantity, packaging requirements, destination country, and the shipping method selected.
Final shipping charges are shared during the enquiry and quotation process.
Will I receive shipment tracking details?
Yes, once your order is produced and dispatched, tracking details are shared with you for shipment monitoring.
Enquiry & Order Confirmation
How do I place an order?
Orders are placed through direct enquiry using our enquiry form or WhatsApp.
- Share product details
- Mention quantity requirements
- Add customization needs
- Provide shipping location
Our team will then assist you with pricing and order confirmation.
When is my order confirmed?
Your order is confirmed after all enquiry details are finalized.
- Product details are reviewed
- Pricing is shared and approved
- Shipping terms are discussed
- Payment terms are completed if required
Only after confirmation does production begin.
Do you offer direct online checkout?
No, we do not offer direct online checkout or instant payments.
- All orders are enquiry-based
- Orders are handled through direct communication
- Final confirmation is done manually by our team
This helps us provide better wholesale support.
How will I receive pricing details?
Returns & Issues
Do you accept returns?
Due to the wholesale and made-to-order nature of our products, we generally do not accept returns for unsold goods.
- Custom and bulk orders are usually non-returnable
- Returns are only considered for valid product issues
- Please confirm all order details before final approval
What if I receive damaged or incorrect products?
Please contact us within 48 hours of delivery if you receive damaged, defective, or incorrect items.
- Share your order number
- Send clear product photos
- Explain the issue clearly
- Include delivery details if required
Do you offer refunds?
Yes, refunds or replacements may be considered after review.
- Damaged products during transit
- Incorrect items shipped
- Major manufacturing defects
Each case is reviewed individually based on the issue reported.
About ShopTatva Wholesale
Do you sell products directly through the website?
No, ShopTatva Wholesale does not work as a direct online shopping platform.
- We operate on an enquiry-based wholesale model
- Orders are handled through WhatsApp or enquiry form
- Product discussions happen before final confirmation
Where are your products sourced from?
Our products are sourced from trusted manufacturers, artisan groups, and independent producers.
- We focus on quality and consistency
- Many products include handcrafted production
- Products are selected for wholesale retail markets
Do you work with international retailers?
Yes, we mainly serve wholesale buyers across multiple countries.
- Our focus is on international wholesale orders
- We support global shipping for bulk orders
- Domestic order handling is limited based on enquiry approval